Faq

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Are the payments secure?

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Transactions are made by Paypal or Stripe, depending on your choice. Bank details are not saved.

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What are the delivery times ?

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All orders made before 1:00 p.m. are shipped the same day, to be delivered by our carrier Colissimo, within 24 to 48 hours, working days.

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What is the amount of the delivery?

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4.50 euros for delivery to a relay point in France.

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Do the indicated delivery rates remain fixed?

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Yes, the prices remain fixed, they do not change according to the weight of the order. But they may vary depending on the country of delivery.

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I am absent when the driver passes by, what should I do?

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Our carrier leaves you a transit advice note in your letterbox. You can then select another delivery date, or collect your package from.

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Can the ordered product be out of stock?

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In theory no, our computerized inventory management system is fully automated and 99% reliable. Each product ordered is systematically deducted from stock, the system does not accept placing in the basket if a product is no longer in stock.

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What happens if the ordered product is still out of stock?

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An inventory error or a computer bug can happen. So in this case we offer an equivalent or better product. Otherwise, we offer a discount for a next order, or a refund of the product ordered.

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Can not find the answer to your question ?

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No worries, you can contact us directly via the contact form.